Everything you need for a carefree stay at Niuasi apartments

Easy booking, payment and cancellation policies for stress-free holidays in the UNESCO World Heritage Dolomites.

General terms and conditions

Booking confirmation and deposit

Your reservation will be confirmed once a deposit equivalent to 30% of the total price has been paid by bank transfer or credit card within three days of booking.

Cancellation policy

• More than 3 months before arrival: the deposit may be credited towards a future stay.
• Between 3 months and 30 days before arrival: cancellation fee of 30% of the total price (deposit retained).
• From 30 days before arrival, a cancellation fee of 60% of the total price will be charged.
• Cancellations made from 14 days before arrival will incur a cancellation fee of 100% of the total price.

In the event of an early departure or late arrival, the full amount for the booked period will be charged.
We recommend taking out travel cancellation insurance to avoid costs in the event of cancellation.

Travel Insurance

Payment methods

You can pay the remaining balance either before you arrive by bank transfer, credit card or in cash during your stay.

Bank details:
Rella Benjamin Andrea
Banca Popolare
Branch: Ortisei
BIC: BPAAIT2B063
IBAN: IT11 I058 5658 6800 6357 1273 128

Minimum stay

The minimum stay is 7 nights. During the low season, the minimum stay is 3 nights (an additional 15%) 2 nights (an additional 20%) or 1 night (an additional 25%).

Final cleaning

Final cleaning is included for stays of seven nights or more. For stays of fewer nights, a flat fee of €100 applies.

Local tax

A local tax of €4.00 per person per day is charged in all accommodation facilities in South Tyrol. Children under 14 are exempt.

Check-in and check-out

• Arrival: Your apartment will be available from 3:30 pm.
• Departure: Please vacate the apartment by 9:00 am.
• If you are arriving after 6:00 pm., please inform us in advance.

Pets

• Summer season: Dogs are welcome by prior arrangement (final cleaning fee: €100)
• Winter season (December–March): Unfortunately, we cannot accommodate pets

House rules

We place great importance on the cleanliness of our property, so please handle the furniture and facilities with care.
Our apartments are non-smoking. Please smoke only outdoors.
To help us keep the interiors clean and safe, please do not wear ski, hiking or street shoes inside the apartments. Please leave hiking and street shoes outside to protect the wooden floors.
For your convenience, a ski boot dryer is available.
Respect and consideration are important to us. We ask that you remain calm and friendly and behave in a manner that you would expect from other guests and neighbours.

Included services

• Bed linen and towels
• Final cleaning (included for stays of 7 nights or more)
• Living-kitchen area with a fully-equipped kitchenette including an induction hob, a fridge-freezer, an oven, crockery, a toaster, a kettle, an Illy Iperespresso coffee machine, a moka coffee maker and a filter coffee machine
• Tablecloth, tea towels, dish soap and cleaning utensils
• Washing machine and dryer (detergent included)
• Dyson vacuum cleaner, iron and ironing board
• Baby and children’s equipment available on request (cot, crib, safety rail, high chair)
• Cosmetic kit and hairdryer in the bathroom
• Fast Wi-Fi connection
• Internet-connected smart TV
• Elevator access to all floors
• Floor heating
• Discount at Pizza Express
• Discounts on ski, snowboard and toboggan rentals
• Airport transfers arranged
• Private ski lessons arranged
• Hiking tips and general information about events in our area
• Total privacy to relax on our terrace or in our garden, which has dining tables and lounge chairs, and offers wonderful views of the Dolomite mountains.
• Ski storage with an automatic boot dryer
• Bicycle garage with maintenance tools
• Private parking
• Free use of public transport with the 'Val Gardena Guest Pass' – travel by bus and regional train throughout South Tyrol free of charge
• Bus stop directly in front of the house (winter season)
• Bus stop 150 m from the house (year-round)

Not included in the price

• Daily or interim cleaning
• Private chef service (one month's notice required)
• Grocery shopping service